Integrate Property Privacy Policy

Integrate IT Company LTD, operating Integrate Property (“Integrate Property,” “Integrate,” “we,” “us,” or “our”), provides software and related services for landlords, property managers, property-management companies, staff members, tenants, and other authorized users.

This policy describes our practices concerning personal information. It does not replace any separate agreement between Integrate Property and a customer, including our Terms of Service, subscription terms, data-processing terms, or other written agreements.

This policy applies to personal information collected through the Integrate Property website, landlord dashboard, tenant experiences, mobile applications, account registration, customer-support channels, email communications, payment workflows, reports, documents, and related services.

It does not apply to third-party websites, services, or applications that we do not own or control, even when those services are linked from Integrate Property.

Depending on how you use the platform, we may collect the following categories of information:

• Account and identity information: name, email address, telephone number, profile image, account role, organization, job role, login information, and account status.
• Property information: property names, addresses, property types, photographs, unit information, amenities, descriptions, occupancy information, and ownership or management details.
• Tenant and occupant information: names, contact information, profile photographs, emergency-contact information, notes, unit assignments, move-in and move-out information, and other information entered by an authorized customer.
• Lease information: lease dates, rental amounts, security deposits, unit assignments, lease status, uploaded agreements, renewal information, and termination information.
• Payment and billing information: invoices, charges, payment amounts, payment dates, payment methods, transaction references, balances, receipt information, subscription status, and billing history.
• Maintenance information: ticket titles, descriptions, categories, priority, status, photographs, assigned staff, tenant or unit associations, completion details, and internal notes.
• Files and documents: leases, identification documents, property records, reports, receipts, supporting photographs, and other files uploaded by authorized users.
• Technical and usage information: browser type, device type, operating system, IP address, approximate location, pages visited, actions performed, timestamps, session information, logs, and diagnostic information.
• Communications: support requests, feedback, emails, notices, invitation records, and other communications with us or sent through the platform.

Landlords, property managers, organizations, and authorized staff members may upload or enter personal information about tenants, occupants, employees, contractors, vendors, applicants, emergency contacts, and other individuals.

In these circumstances, the customer generally determines why and how that information is entered and used. Integrate Property processes the information to provide the services requested by that customer.

We may use personal information to:

• Create, administer, authenticate, and secure accounts.
• Provide property, unit, tenant, lease, payment, reporting, maintenance, document, notification, and team-management features.
• Generate invoices, receipts, statements, reports, and other requested documents.
• Process subscriptions, payments, refunds, and billing inquiries.
• Send account notices, invitations, receipts, security alerts, maintenance updates, and service communications.
• Provide technical support, investigate errors, and respond to requests.
• Monitor platform performance, availability, reliability, and security.
• Detect, investigate, and prevent fraud, unauthorized access, abuse, and other harmful activity.
• Improve existing features and develop new products and services.
• Comply with legal obligations, court orders, regulatory requirements, and lawful government requests.
• Enforce our agreements and protect the rights, property, and safety of Integrate Property, our customers, and others.

Where required by applicable law, we process personal information on one or more of the following grounds:

• To perform a contract or provide services requested by a customer or user.
• To comply with legal, regulatory, accounting, or security obligations.
• To pursue legitimate business interests, such as protecting the platform, improving services, and preventing fraud.
• With consent, where consent is required or otherwise appropriate.

We do not sell personal information. We may share information in the following circumstances:

• Within an authorized account: with landlords, organization owners, staff members, tenants, or other users according to their assigned role and permissions.
• With service providers: companies that provide hosting, storage, database, authentication, email, document generation, analytics, security, support, or payment services.
• For legal reasons: when reasonably necessary to comply with law, legal process, court orders, or lawful requests.
• For safety and security: to investigate fraud, security incidents, abuse, threats, or violations of our agreements.
• Business transactions: in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to appropriate safeguards.
• With permission: when a user or customer directs us to share information or otherwise provides consent.

We rely on third-party infrastructure and technology providers to operate Integrate Property. These providers may process limited personal information on our behalf for purposes such as:

• Cloud hosting and application deployment.
• Database, authentication, and file storage.
• Email delivery and transactional communications.
• Payment processing and subscription management.
• Document and receipt generation.
• Analytics, monitoring, error reporting, and security.

Our providers are permitted to process information only as necessary to provide their services to us and subject to their contractual and legal obligations.

Integrate Property may store payment-related records such as invoice amounts, balances, payment methods, transaction references, dates, receipt information, and payment status.

Payment-card or bank-account information may be processed directly by a third-party payment provider. We generally do not intend to store complete payment-card numbers or sensitive banking credentials within the Integrate Property database.

Customers are responsible for ensuring that payment records entered manually into the platform are accurate and lawfully maintained.

We may use cookies, browser storage, session tokens, and similar technologies to:

• Keep users signed in.
• Protect account sessions.
• Remember user settings and preferences.
• Maintain filters and interface selections.
• Measure performance and diagnose technical issues.
• Prevent abuse and unauthorized activity.

Disabling certain cookies or browser-storage features may prevent parts of the platform from functioning correctly.

We retain personal information for as long as reasonably necessary to provide the services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain platform security.

Retention periods may vary depending on the type of information, the customer’s subscription status, contractual requirements, legal obligations, and whether the information is contained in backups, audit logs, invoices, receipts, or security records.

When information is no longer required, we may delete, anonymize, or securely isolate it, subject to applicable law and technical limitations.

We use administrative, technical, and organizational measures designed to protect personal information. These measures may include encrypted network connections, authentication, role-based access control, row-level database security, access logging, secure cloud infrastructure, restricted administrative access, and backups.

No electronic system, transmission method, or storage environment is completely secure. We therefore cannot guarantee absolute security. Users are responsible for maintaining strong passwords, protecting their login credentials, enabling available security features, and notifying us promptly of suspected unauthorized access.

Integrate Property and its service providers may store or process information in The Bahamas, the United States, or other countries where our providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country. Where required, we use contractual, technical, or organizational safeguards intended to protect information processed across borders.

Subject to applicable law and verification of your identity, you may have the right to request:

• Access to personal information held about you.
• Correction of inaccurate or incomplete information.
• Deletion of information that is no longer required or is processed unlawfully.
• Restriction of, or objection to, certain processing activities.
• A copy or export of certain information in a reasonably available format.
• Withdrawal of consent where processing relies on consent.

Some information is controlled by the landlord, property-management company, or organization that entered it. In those cases, we may direct the request to the relevant customer or assist that customer in responding.

We may retain information where required for legal, security, fraud-prevention, accounting, contractual, or legitimate business purposes.

Customers who upload or enter information about tenants, occupants, employees, applicants, vendors, contractors, or other individuals are responsible for:

• Having a lawful basis or appropriate authorization to collect and process that information.
• Providing any privacy notices or disclosures required by applicable law.
• Limiting account access to authorized users with appropriate roles and permissions.
• Keeping records accurate, relevant, and reasonably current.
• Avoiding the upload of unnecessary sensitive information.
• Responding to privacy requests concerning information they control.
• Using the platform in compliance with applicable housing, employment, financial, consumer-protection, and privacy laws.

Integrate Property is designed for landlords, property managers, authorized staff, adult tenants, and other authorized business users. It is not directed to children for independent use.

Customers should not create independent user accounts for children or upload unnecessary information concerning minors. Information about minor occupants should be limited to what is reasonably necessary for lawful property-management purposes.

Integrate Property may contain links to third-party websites, app stores, payment services, support resources, or other external services. We are not responsible for the privacy, security, content, or practices of services we do not control.

We may preserve, access, or disclose information when we reasonably believe it is necessary to:

• Comply with applicable law or legal process.
• Respond to lawful court or government requests.
• Protect the security and integrity of the platform.
• Investigate fraud, abuse, or suspected wrongdoing.
• Protect the rights, property, or safety of Integrate Property, our users, or the public.
• Enforce our agreements and policies.

We may update this Privacy Policy to reflect changes in our services, technology, business operations, providers, or legal obligations.

When changes are made, we will update the “Last updated” date shown at the top of this page. Where appropriate, we may also provide notice through the platform, by email, or through another reasonable method.

Continued use of Integrate Property after an updated policy becomes effective is subject to the updated policy, except where applicable law requires additional consent.

Questions, concerns, or requests concerning this Privacy Policy or personal information may be sent to: